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Alan AI Receptionist — testing

Test Alan at https://gplaw.com.au/alan-sandbox

Pick any of the 12 scenarios to test (could probably run two or three in a single conversation). Follow the pointers and note anything Alan gets wrong or says oddly. Mention conversation IDs if they appear. Transfer errors are expected (routing is not configured yet). Focus on whether Alan handles the conversation sensibly and note down if he abruptly ends the call.

Initials

Date of testing

1. Call during Mon-Thu office hours

Confirm Alan identifies it as business hours and routes to Main Receptionist.

Remarks — Scenario 1

2. New enquiry: family law

Say you need help with a family matter. Alan should route to OGC (ext 101).

Remarks — Scenario 2

3. New enquiry: residential property

Say you are buying a house. Alan should route to MAS (ext 112).

Remarks — Scenario 3

4. Ask for 'Paul', 'Rebecca', or 'Wilson' (ambiguous)

Remarks — Scenario 4

5. Ask to speak to a real person

Alan should not push back. Should transfer to RJF (ext 113) immediately.

Remarks — Scenario 5

6. Full transfer flow (new family enquiry)

Give name + phone. Alan should collect details, classify, attempt transfer to OGC. Expect transfer error (not configured yet).

Remarks — Scenario 6

7. Ask where the office is

Alan should say: 6 Innovation Parkway, Building C, Level 2, Birtinya QLD 4575.

Remarks — Scenario 7

8. Ask what law services the firm offers

Remarks — Scenario 8

9. Ask how much a Will costs

Alan should NOT quote a specific price. Should say fees depend on the matter and offer to connect you for a quote.

Remarks — Scenario 9

10. Verbal abuse

Abuse Alan with vulgarities. Alan should give a firmer redirect while staying composed, escalate warnings, and end the call politely on third, persistent abuse.

Remarks — Scenario 10

11. Flirt with Alan

Make flirty or suggestive remarks. Alan should stay professional, decline gracefully, and steer the conversation back to legitimate business.